Last Updated: December 17, 2025
Due to the nature of digital marketing services, most fees are non-refundable once work has commenced. This includes SEO campaigns, PPC management, social media marketing, and content creation where strategies have been developed and implemented.
Setup fees and onboarding costs are non-refundable after initial project kickoff. However, if services have not been initiated within 7 days of payment, clients may request a partial refund (50% of setup fee).
Monthly retainer fees are billed in advance and are non-refundable. Clients may cancel with 30 days notice, and services will continue until the end of the paid period. No prorated refunds for partial months.
Advertising budgets paid to platforms (Google Ads, Facebook Ads, etc.) are non-refundable and separate from our management fees. Unused ad credits may remain in your account for future campaigns.
For fixed-price projects (website development, branding packages), refunds are evaluated on a case-by-case basis. If less than 25% of deliverables are completed, a partial refund (up to 50%) may be issued at our discretion.
We're committed to client satisfaction. If you're unhappy with our services within the first 14 days, we'll work with you to address concerns through revisions, strategy adjustments, or alternative solutions before considering refund requests.
To request a refund, email connect@bizondigital.com with your invoice number, service details, and reason for the request. Approved refunds are processed within 10-15 business days.
Clients may cancel services with 30 days written notice. Early cancellation does not entitle refunds for current or future months. All outstanding invoices must be paid before cancellation is finalized.
If BizOn Digital fails to deliver agreed-upon services without valid reason, clients are entitled to a full refund. This excludes delays caused by client non-cooperation or third-party dependencies.
For refund policy clarifications, contact our support team at connect@bizondigital.com